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FAQs Related to Order
Delivery charges for orders from the Online Shop?
Delivery charges for orders from the Apni Stationery online shop may vary based on the shipping location, order size, and current offers. Generally, standard shipping rates apply, but free delivery may be offered for orders above a certain value. Exact charges will be calculated and displayed at checkout before finalizing your purchase. Keep an eye out for special promotions where we might offer free or discounted shipping!
How long will delivery take?
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What exactly happens after ordering?
After placing an order with Apni Stationery, the following steps typically occur:
Order Confirmation: You will receive an email confirmation detailing your order, including the items purchased, total cost, and estimated delivery date.
Order Processing: Your order will be processed within 1-2 business days. During this time, our team will prepare your items for shipment.
Packing: Once processed, your items will be carefully packed to ensure they arrive in perfect condition.
Shipping: After packing, your order will be handed over to our shipping partner. You will receive another email containing a tracking number, allowing you to monitor your shipment.
Delivery: Your order will be delivered to the address provided at checkout. Delivery times typically range from 3 to 7 business days, depending on your location.
Customer Support: If you have any questions or concerns during this process, you can contact our customer support team for assistance.
We strive to ensure a smooth and satisfying shopping experience from start to finish!
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order from Apni Stationery. The invoice will be included in the confirmation email sent to you after your purchase. It will detail the items purchased, their prices, applicable taxes, and the total amount paid. If you need a physical copy, you can print it from the email. If you have any issues or require additional copies, feel free to reach out to our customer support team!
Can I modify or cancel my order after placing it?
Once your order is placed, it enters the processing stage quickly. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes can only be made if the order has not yet been processed for shipping. If the order has already been shipped, you may need to follow our return policy for any unwanted items.
SHOPPING EXPERIENCE
How do I place an order?
To place an order, browse our online shop, select the items you wish to purchase, and click on “Add to Cart.” Once you have finished shopping, click on the cart icon, review your items, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order. You will receive an email confirmation once your order is successful.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. Please check the payment options available during the checkout process for the most up-to-date information.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process if you wish to have your items beautifully wrapped for gifting.
To avail this, you can contact us.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. Provide your order number and a description of the issue, and we will assist you in resolving it, including arranging for a replacement or return.
Note :- Photo or video is must.
Are there any discounts or promotions available?
Yes, we frequently offer discounts and promotions! To stay updated, subscribe to our newsletter and follow us on social media. You can also check our website for current offers during special sales events or holidays.
